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Update: the issue was fixed on September 28, 2018. Attached email:

Hi Morris, Thank you for your update. I would like to tell you that we had some issues in the last 2 days with the activation server and thus you have experienced such errors. Things should be back to normal now so if you try to activate other VMs with a different email address it should work. Let me know if otherwise. Adrian

A few days ago, the company trained LoadRunner, but it couldn’t open the controller at all, prompting no valid license. As we all know, LoadRunner Community Edition provides free community license. However, when you open the loadrunne license utility and click sign up for free license , after entering a series of names, e-mail addresses and company positions, you will only see a prompt of “successfully subscribed, check mailbox for next step”, and then you will not receive any e-mail

Finally, I saw this post on the LoadRunner community: https://community.softwaregrp.com/t5/LoadRunner-User-Discussions/LoadRunner-12-60-Community-License-not-working/m-p/1667624

According to Shlomi Nissim’s reply, this problem should be caused by domain name change maintenance

Re: LoadRunner 12.60 Community License not working To whom it may concern, I shared with Cristian his activation code. I assume a few more trial users experienced the same issue since last week there was maintenance due domain name changes. If you experience an issue of this nature please let me know. Regards, Shlomi

To sum up, if you want a community license, first of all, your computer must be connected to the Internet. Secondly, you need to fill in the email address, and then you will receive an email containing the activation code. Maybe because of the domain name or maintenance, we can’t receive the activation code, so we can’t continue to activate the license in the next step. So as for the solution, I just sent a letter to Shlomi Nissim today, providing my email address when I registered. I hope to get a reply soon. Anxious students can also register an account and send a letter to him to try. If not, the function of the license will be restored after a period of time